Refund policy

Returns & Exchanges

Our return policy lasts 7 days after order is received (excluding weekends or national holidays). Returns/Exchanges are not processed until we receive the return/exchange item at our Headquarters. For returns/exchanges email our customer service department and we will be glad to assist. Once a return label has been issued, the item must be brought to the original carrier within 14 days (excluding Sundays and national holidays) of being issued the return label. Items are only exchangeable if unworn, in good condition, with tags and in original packaging.

 

Customer Service

Please send us an email at customerservice@tokyoweekday.com