Shipping & Returns

Once we receive your order please allow 24 to 48 hours for payment processing (excluding Saturdays, Sundays, and National Holidays). All orders are subject to processing time unless otherwise stated in the product description. Since some items are made to order in our HQ we have to ensure all payments are successful prior to fulfillment. Payment processing time is separate from the time it takes for a shipment to reach its destination, once it has been fulfilled. After processing is completed, you will receive a tracking number immediately. Please note, your tracking number will update once USPS, FEDEX, UPS etc., has received the package and it is successfully processed through their system.

Yes, we ship worldwide! Please allow 5-7 business days for domestic shipping & fulfillment. We ship orders through third party carriers such as USPS, FEDEX & UPS. To ensure your package arrives in the advertised time, please make sure your address is entered correctly and includes all required and relevant information. Correct street numbers, abbreviations, buildings, and apartment numbers is very critical for ensuring timely deliveries. TOKYO WEEKDAY and its subsidiaries are not responsible for lost, stolen, incorrect address, or misplaced packages. Once a package has left our HQ, and in the hands of the carrier we have no control over the package. Please reach out to the applicable carrier listed in your email/text confirmation for further assistance.

 

Our return policy lasts 7 days after order is received (excluding weekends or national holidays). Returns/Exchanges are not processed until we receive the return/exchange item at our Headquarters. For returns/exchanges email our customer service department and we will be glad to assist. Once a return label has been issued, the item must be brought to the original carrier within 14 days (excluding Sundays and national holidays) of being issued the return label. Items are only exchangeable if unworn, in good condition, with tags and in original packaging.

Please send us an email at customerservice@tokyoweekday.com

Orders are packaged and shipped Monday - Friday only. Most orders are shipped within 3-5 business days after fulfillment, however, during periods of high demand and issues around COVID-19 please allow up to 7-10 business days for your package to be processed and shipped. Orders placed on weekends and holidays, do not begin processing time until the next business day.

As we fulfill orders, we also print shipping labels. When customers orders are fulfilled, a tracking number will be emailed immediately. The tracking will not update until the third party carrier has your package and has processed the package in their system.

Once packages have left our HQ and in the hands of the third-party carrier we have no control of the package. In some cases, third party carriers mark the package delivered before it has actually been delivered and customers receive their package later in the day or the next day. Please allow up to 1-2 business days to be sure your package is not trying to be redelivered by USPS. WRLDINVSN is not responsible for lost, stolen, incorrect address, or misplaced packages.

We do not offer rush shipping at the moment

Although this is rare, mistakes can happen. All orders are processed and fulfilled by working human beings. If customers are shipped a different item, the incorrect item must be returned to our HQ and we will send the correct item. Please be prepared to send a picture of the items you received for our records.

We suggest that customers review size charts prior to purchasing as we cannot exchange/return any item for a different size. Some of our products are made to order and this will result in a new purchase. In some circumstances we will offer a discount if you have to re-purchase the item at the adjusted size, but this cannot be guaranteed.